COVID-19: Our approach towards safety and flexibility with our rentals
Like all of our families across the globe, we are continuing to monitor the impact of the evolving coronavirus (COVID-19). We value the safety of our guests as well as our local operators and want to share some of our measures to help uphold that commitment.
Due to State issued “stay-at-home” mandates, the following locations will not be completing deliveries until such mandates have been lifted:
Riverside – Temecula
San Luis Obispo
South Bay – Santa Cruz – San Jose
Denver – Boulder
New York City
East Long Island
We want to assure you that protecting our guests from the risk of infection by communicable diseases has always been part of our safety and cleanliness protocols. While the current COVID-19 is newly identified, it behaves like other human coronaviruses.
Coronaviruses are easily eliminated from surfaces through routine cleaning and sanitation. All of our equipment is thoroughly disinfected and sanitized between each use with products approved by the CDC. We have an increased policy for ongoing, frequent cleaning and sanitizing to ensure a products safety prior to it going out for a reservation.
For those with upcoming travel, we shall continue to operate in accordance with our high standards. However, we understand any uncertainty and reservations can be cancelled for a full refund with at least 24 hours notice prior to delivery. We do not process payment until the week of delivery, giving you more flexibility to make changes as your plans also change.
Should you need to cancel a reservation, please contact either our local operator or our corporate office. We do not process payment until the week of your reservation. However, if payment has been processed prior to the cancellation, you shall receive a full refund. If you have a confirmed reservation and have simply changed your travel dates, please contact our local operator. We can similarly adjust the dates of your reservation.
Thank you for your patience and understanding as we continue to evolve our business to best suit your travel and safety needs.
We encourage our guests to stay informed about the facts surrounding COVID-19. Below are helpful links to qualified resources: